About SwiftHeat UK: award-winning Welsh heating experts

Tristan Jones

Managing Director

Managing Director Tristan Jones brings more than 16 years of engineering experience across some of the UK’s most technically demanding industries, including oil and gas, petrochemical, chemical, nuclear and steel manufacturing.

His background was developed in high-hazard engineering environments where safety, technical discipline and careful decision-making are fundamental, including environments involving potentially explosive atmospheres, gases, vapours, mists and combustible dusts.

That experience has helped shape his approach to SwiftHeat UK — combining strong technical and compliance standards with careful planning, accountability and a determination to put the customer at the centre of the business.

For me, the customer journey has to be at the heart of everything we do at SwiftHeat UK.

Tristan Jones — Managing Director

The customer journey and whole-system assessment

We want customers to feel that their home and heating system have been properly assessed, that they understand our recommendations and, importantly, why we are making them.

That’s one of the reasons we’ve developed our Boiler Management Condition Report approach. Whether we’re servicing a boiler, carrying out a heating survey, considering an air source heat pump or designing a new heating installation, we look beyond the individual appliance and consider the property and heating system as a whole.

Assess First. Recommend Second.

That principle is fundamental to the way we want to operate. Every property and every customer is different, and we believe good advice starts with understanding both.

As we scale the business, my focus has always been clear: never compromise on the things that matter — quality, performance, professionalism, technical standards, compliance and, above all, customer care.

Energy efficiency and practical improvements

Energy efficiency is another major priority. We look beyond the boiler itself and consider the wider system — from appropriate pipework insulation, TRVs and system balancing to zoning and smart controls, including technologies such as OpenTherm, intelligent scheduling and geofencing where appropriate.

We want to help customers improve the energy performance of their homes, including where heating improvements may contribute towards their EPC, while identifying practical opportunities to reduce unnecessary energy use and, where possible, heating costs. Importantly, improving efficiency does not always mean replacing everything — sometimes the right improvements to an existing system can make a meaningful difference.

Customer care and individual support

Customer care also means recognising that everybody’s circumstances are different. We place particular importance on supporting vulnerable customers and households that may require additional assistance, whether that means adapting how we communicate, taking additional time or providing further support where appropriate.

Inclusion and equal opportunity

SwiftHeat UK is also a Disability Confident Committed employer. We believe everybody should have an equal opportunity to develop, contribute and thrive. Disability and vulnerability are distinct, and being disabled does not automatically make somebody vulnerable, although there can be circumstances where additional support or reasonable adjustments are appropriate.

Our approach is simple: listen to the individual, understand what they need and treat people with dignity, respect and fairness.

A Welsh business built around the home

I’m incredibly proud that we’re building a Welsh business providing a comprehensive solution across heating, plumbing, gas engineering, oil and LPG heating systems, and air source heat pumps.

Ultimately, a home’s heating system provides the warmth and hot water families depend upon every day.

It really is the heart of the home, and we believe it deserves to be treated that way.

Tristan Jones · Managing Director · SwiftHeat UK

Kieran Heycock

Principal Engineer & Co-founder · Technical Authority

Kieran Heycock is the technical authority for SwiftHeat UK Group Ltd, including the installations documented in our Our Work evidence showcase. His role connects technical direction, whole-system assessment and the engineering standards behind our heating services.

Principal Engineer and Co-founder Kieran Heycock brings extensive hands-on technical expertise across domestic and commercial gas engineering, plumbing and heating.

His experience encompasses the assessment, diagnosis, installation, servicing and maintenance of heating and gas systems, giving him an understanding not only of individual appliances but of how the complete system needs to work together.

As Principal Engineer, Kieran plays an important role in maintaining SwiftHeat UK’s engineering standards as the company grows.

For me, good engineering starts with properly understanding the property, the system and what the customer actually needs.

Kieran Heycock — Principal Engineer & Co-founder

Assessing the complete system

My background in domestic and commercial gas engineering, plumbing and heating has taught me the importance of looking at the complete system. Whether we’re diagnosing a fault, servicing or replacing a boiler, designing a heating system or assessing whether an air source heat pump is appropriate, the initial assessment matters.

Efficiency through engineering detail

Energy efficiency is part of that whole-system approach too. An efficient appliance alone doesn’t necessarily mean the complete heating system is operating as effectively as it could.

We consider the practical engineering details — controls, TRVs, pipework insulation, zoning, system balancing, system temperatures, water quality and appropriate smart or modulating controls. The objective is to identify where genuine improvements can be made rather than automatically assuming everything needs replacing.

Workmanship and accountability

As SwiftHeat UK grows, maintaining those technical standards is incredibly important. We want our engineers to take pride in their workmanship, communicate properly with customers and remember that we are working in somebody’s home or business.

We want to get the engineering right, do the work properly and leave the customer with a system we’re proud to put the SwiftHeat UK name to.

Kieran Heycock · Principal Engineer & Co-founder · SwiftHeat UK